Shipping, payments & returns
SHIPPING
We ship three times a week (Mondays, Tuesdays and Wednesdays)! We have several different delivery options for you to choose from! Oversea parcels with tracking are delivered via Asendia.
Delivery times in Finland are between 2-7 days, depending on the chosen delivery method. You will receive confirmation email with tracking code shortly after we have completed your order.
Unfortunately sometimes, like during busy seasons, delivery times might be longer! Also we do not take responsibility if delivery times are longer due to force majeure situations (for example natural catastrophes, etc). If delays are caused by carrier or any other third party, Glitternisti will not be liable for any such delivery delays.
If you enter an incorrect address when you place an order at glitternisti.com, please send us an email immediately and we will see what we can do. Although, if we have already shipped the order, there is not much we can do about it :/ Glitternisti will not be responsible for mistakes made by our customers in any cases like this.
You can choose from the options below:
- Tracked Posti Small packet delivery to your mailbox – 5,90€ (4-6 days)
- Tracked Shipping Finland Posti – 7,90€ (2-4 days)
- Tracked Matkahuolto shipping – 5,90€ (2-3 days)
- Tracked Shipping Europe – 9,90€ (5-7 days)
FREE TRACKED DELIVERY (Finland) FOR ANY ORDERS OVER 49€!
PAYMENTS
In our online store, you can pay with Klarna. We also accept all major credit cards, online banking payments and MobilePay payments. It is also possible to order products by invoice and installment payment (Klarna). Payment intermediaries include Stripe payments, PayPal and Klarna.
Glitternisti operates under the company Good Tribe Oy. This name will probably appear on your statement.
Glitternisti never receives your credit card information. All payments are processed through payment intermediary companies. Glitternisti only receives necessary information about the ordered products and the shipping and billing address. You can read more about privacy here!
If you have problems with the payment, please contact us!
Klarna
With Klarna, you can make flexible and secure online purchases at Glitternisti’s online store. Klarna offers the following payment methods: Klarna invoice, Klarna account, debit/credit card payments (Visa, Visa Electron, Mastercard), and online bank payments. The payment intermediary and service provider is Klarna (2247127-6), in collaboration with Finnish banks and financial institutions. Klarna Oy appears as the payee on the customer’s statement or invoice. Klarna forwards the final payment to the merchant. By using Klarna as a payment method, you accept the terms and conditions of Klarna AB (556737-0431), which you can read here. If you encounter problems with the payment or have questions about Klarna, please contact Klarna’s customer service directly.
RETURNS
If for some reason you are not happy with the items you received, you have 14 days to return the items. If the items are ok, but you are not happy with them, you as a customer are responsible for the return costs. Customer is responsible of the postage and packaging costs also when the order is returned to us due to wrong delivery address or when the items are not picked up from our delivery partner. If the order returns to us because the customer has not collected the order, we will charge 5€ handling fee. After we receive the returned items, we will return your money via our online payment providers. The items must be unused and in such a condition that we can sell them again. No money will be returned if the jars / lids are open and the sealer sticker is broken or the items are in any other way faulty.
If the items are not what you ordered or faulty in any other way because of us as a seller, we take full responsibility! In any case regarding returns, please get in touch with us!
Return address is
Good Tribe Oy, Glitternisti
Kolmas linja 32 LH 4
00530 Helsinki
Finland
+358 45 7838 0921
In any case of returns please email us before hand to [email protected]
